FAQs

How do I add my photos and videos?

Connect the sphere to your computer with the included USB-C cable and simply drag in your photos, videos and songs. The Wi-Fi (App) version also lets you send photos straight from your phone — the steps are in the user manual.

What's the difference between the USB and Wi-Fi versions?

Both play photos, videos and music. With the USB (Type C) version you load files from a computer. The Wi-Fi (App) version can also be loaded wirelessly from your phone, so it's ideal if you don't have a computer handy.

Which file formats does it support?

Photos in JPG and videos in MP4. If a video is in another format, convert it to MP4 first with any free video converter.

How long does the battery last?

The 800 mAh rechargeable battery gives you about 2–4 hours of playback per charge. Recharge it with the USB-C cable, or keep it plugged in to enjoy your memories all day.

Does it play sound?

Yes. It has a built-in speaker with adjustable volume, so your videos play with their sound and you can add their favorite song.

How big is it and how much can it store?

It's 7 cm (2.8 in) in diameter — about the size of a tennis ball — with a 2.1 in round screen and 4 GB of built-in memory, plenty for hundreds of photos and several videos.

Where can I put it?

Display it on its stand on a desk or nightstand, or hang it on the Christmas tree. It fits right in your hand, so it's easy to take anywhere.

How long does shipping take?

Shipping is free. Orders are processed in 1–3 business days, and delivery usually takes 5–11 business days after shipping. During busy periods like the holidays, some orders may take a little longer. Every order includes a tracking number. We can't deliver to PO Boxes, so please use a complete street address.

What if I don't love it?

You have 30 days from delivery to request a return and get a 100% refund. Just email us at contacto@ulgora.com with your order number.