Refund policy

30-Day Guarantee

We want you to love your MemoSphere. If you're not happy with it, you have 30 days from the day you receive your order to request a return and get a 100% refund, no questions asked.

To be eligible for a return, the item must be in the same condition you received it, in its original packaging, together with the receipt or proof of purchase.

How to start a return
Email us at contacto@ulgora.com with your order number. If your return is accepted, we'll send you the return instructions and where to send the package. Items sent back without first requesting a return will not be accepted.

Damaged or wrong items
Please check your order as soon as you receive it. If the item is defective, damaged, or you received the wrong item, contact us right away at contacto@ulgora.com so we can fix it.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you want.

Refunds
We'll let you know once we have received and inspected your return, and whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or card issuer may take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contacto@ulgora.com.